About TS Plumbing & Heating
So how does our Customer Promise benefit you? It clearly sets out what you are entitled to expect from us, and what we expect from our staff. It also outlines the standards that we have set ourselves in the key areas of service that we know are important to you. And because a statement is simply a statement, you will find quantifiable targets by which our performance can be measured. Above all, it is our commitment to provide you with an assured level of service, giving you the peace of mind that you have chosen a company that has a genuine interest in its customers.
We only install parts from reputable suppliers which will come with a 12 month warranty & Emergency calls are attended to same day or within 24hrs.
We carry a big van stock of all parts and will always try our best to resolve any issues on the same visit, and where a part is not available we would always try to source a part as promptly as possible and arrange a return visit.
Boiler service stickers with contact number and parts replaced are provided so there's no need to keep the paperwork, just look at the boiler and it will tell you when our last visit was. We also provide automated yearly service reminders.
All estimates for any work will be free of charge.
EMERGENCY SYSTEM CARE
If your boiler or central heating is not working we can provide you with a fixed price which our engineer will confirm with you before commencing any boiler repair work.
You don't need to be a current customer to take advantage of our boiler servicing offers..
A little peace of mind from £40 per year